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- Furner, Christopher P., Zinko, Robert A., Zhu, Zhen, McDowell, William, Dalton, Adam
- Furner, Christopher P., Zinko, Robert A.
- O'Cass, Aron, Carlson, Jamie
Customer engagement behaviors: The role of service convenience, fairness and quality
- Roy, Sanjit Kumar, Shekhar, Vaibhav, Lassar, Walfried M., Chen, Tom
A model of service quality, price satisfaction, image rating, overall satisfaction, repurchase intention and positive word of mouth in private higher education organisations in Singapore
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